Curbside Service

The Lucy-to-Go Curbside Service 

Our Lucy-to-Go service is easy.  Just a few things before we get started:

You must have a valid library card in good standing with total fees owed under $25.00.  If you don’t have a library card or don’t know your library card number, call the Circulation Desk at 860-665-8713 and we will be happy to assist you.

In order to provide this service to as many patrons as possible, arrangements must be scheduled with the library’s Information Desk or Children’s Desk for same day or next day pickup.

Loan periods are the same as always and will be based on the date that you arrange to pick up your items.

Library Curbside Hours:

Pickup hours are limited to:
Monday - Thursday
10:00 a.m. - 6:30 p.m.
Friday
10:00 a.m. - 4:30 p.m.
Saturday
10:00 a.m. - 4:30 p.m.. 

Staff cannot take any payment for fines owed at the curb.. Fines may be paid online from the library’s catalog in your account or, if your fines are under $25.00, you may pay them at the Circulation Desk.

All Items that you are returning can be returned to one of the two book drops available at the library - the outdoor book drop at the top of library parking lot or the book drop on the outside of building to the right of the entrance doors.

You are three easy steps away from picking up library materials curbside!

Selecting Materials to Pickup

You can choose items to checkout from the library’s online catalog. When you find an item you'd like to pick up, click on the "Request It" button, enter your library card number and PIN, (making sure that Lucy Robbins Welles Library is the pickup location), and click on "Submit." When the items you have selected are available for you to checkout, you will receive an email notice - or if we don’t have your email address you will get a notice in the mail. 

If you prefer, you can call the Adult Information Desk at 860-665-8700, or the Children’s Desk at 860-665-8720 to request specific items. We will need your library card number.  If you don’t have a library account or don’t know your library card number, staff at the Circulation Desk will be happy to help you. Over the phone there is a limit of five held items per day (10 Children’s items) so that we can provide this service to as many patrons as possible. While you are on the phone you can arrange for curbside pickup of the materials.

Arrange for Curbside Pickup - Same Day or Next Day

After you have been notified that your items are available, call the library at 860-665-8700 to arrange for pickup of your materials curbside.  When you call to make your arrangement, please have your library card number available. For same-day pickup, your materials will be available one hour from the time you make arrangements.

Curbside Day Pickup

When you arrive to pick up your materials, call the library at 860-665-8713 for assistance. You must remain in your car. If you do not have a cell phone, simply call us before you leave home. After we receive your phone call, a staff member will bring your items to your car.

Please call 860-665-8700 if you have any questions.